Natalie Loughborough Appointed as Chief Operating Officer of Greyhound Australia

Greyhound Australia, a leading provider of long-distance coach travel, has announced the appointment of accomplished transport executive Natalie (Tilly) Loughborough as its new Chief Operating Officer, effective 20th March 2025. This strategic appointment underscores Greyhound Australia’s commitment to operational excellence, innovation, and delivering an unparalleled customer experience.

Bringing nearly two decades of transformative leadership in public transport, Loughborough joins Greyhound from the National Transport Research Organisation where she served as Executive Director for Rail and Public Transport. Previously, as Deputy Chief Operating Officer at Metro Trains Melbourne, she successfully managed Australia’s largest urban rail network during major infrastructure projects and significant operational challenges. At Transdev Australasia, she oversaw extensive bus and ferry operations across Queensland, delivering millions of passenger journeys annually.

In her new role, Loughborough will be part of the Entrada Travel Group Executive Team and lead Greyhound Australia’s national business, driving the continued delivery of reliable and sustainable coach services. She will focus on further elevating Greyhound’s industry-leading customer experience, leveraging data-driven insights to enhance service quality, and strengthening the company’s environmental and community commitments while advancing strategic growth and market position.

John Thorburn, Chief Executive Officer at Entrada Travel Group, welcomed Loughborough’s appointment, stating, “Tilly is an outstanding leader with an extensive background in transport operations across complex and highly regulated environments. Her expertise in driving customer-focused solutions, alongside her passion for innovation and sustainability, makes her the ideal choice to lead Greyhound Australia’s operations into the future.”

Loughborough’s leadership credentials extend beyond operational management. She is an active member of the Australian Institute of Company Directors and serves on the Governance Committee for Transport Women Australia Limited. She is also the Deputy Chair of the Chartered Institute of Railway Operators Australia and New Zealand, reflecting her commitment to industry excellence and mentorship.

Tilly expressed her enthusiasm for the role saying, “I’m excited to join Greyhound Australia at such a pivotal time for the transport sector. As we navigate evolving customer expectations and sustainability opportunities, I look forward to working with the team to deliver seamless, safe, and customer-centric travel experiences that support communities across Australia.”

Her appointment signals an exciting new era for Greyhound Australia, reinforcing the company’s mission to connect people and places with best-in-class coach services.